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Privacy Statement
Specialty Fulfillment Center™
(SFC) employees and management are committed to safeguarding your
privacy online. We only use your personal information to help us service
your account, to improve our services to you, to provide you with products you
have requested, and to inform you about additional products or services that
may be of interest to you. We reserve the right to share selected
information with our third party vendors. Any link connecting to a third
party website is an accommodation to the respective third party site owner.
SFC has no responsibilities or liabilities whatsoever for the content or
privacy practices of any such linked site. If you decide to access any
of the third party sites linked to this site, you do so entirely at your own
risk. SFC hereby disclaims any rights to trademarks, service marks, trade
names, logos, copyrights, patents, domain names or other intellectual property
interests of third parties.
Specialty Fulfillment Center
Terms of
Service Agreement
ACCESS AND USE CONDITIONS
All persons and
entities that choose to access or view our website, agree that such access
and any use of the information is subject to all terms and conditions. If
those terms and conditions are not acceptable then the user must immediately
close out our website. These conditions are a material part of the contract
between us and the persons or entities who chose to access and view our web
site and this website is only made available upon strict compliance with
these conditions
1. Terms & Definitions
The following terms are defined for use in this Agreement:
"Client's Product" means a tangible product that is
manufactured or distributed by Client, which meets Specialty Fulfillment
Center's product requirements, and is "accepted" by Specialty Fulfillment
Center and stored in its warehouse.
"Client's Web Site" means one or more interactive Internet
World Wide Web sites maintained by Client for the purpose of displaying and
offering products for sale to Customers.
"Customer" means any person desiring to make a purchase of a
Client Product.
"Specialty Fulfillment Center" and SFC refer to Specialty
Fulfillment Center of Nampa, Idaho.
"Delivered" means the Product(s) has been placed with a common
carrier such as the United States Postal Service, United Parcel Service, or
Federal Express etc., shipping charges prepaid or direct billed to client,
with instructions to deliver the Product(s) to the Customer.
"Accounting Period" means each monthly period, during the Term
of This Agreement.
"Specialty Fulfillment Center Fees" means the fees that
Specialty Fulfillment Center charges for the fulfillment cycle, and other
services. These fees are detailed on Clients Service Rate Agreement, and are
subject to change solely at the discretion of Specialty Fulfillment Center.
“Fulfillment Cycle” - Specialty
Fulfillment Center receives orders in an acceptable electronic format
submits to Order Processing software, then pick, pack and ships order. Any
services other than fulfillment cycle services are subject to additional
charges. No services are provided free of charge. Additional services fees
are mutually agreed upon.
"Term of this Agreement" means the term beginning when Client
accepts this agreement and terminating when cancelled by Client or Specialty
Fulfillment Center under section 5.
2. Description of Services:
Specialty Fulfillment Center is a provider of fulfillment
services. These services are provided to Clients desiring to sell or
distribute products.
3. Performance & Implementation
Client will use Specialty Fulfillment Center's Online Order
Processing Site to maintain a list of Client's Products. Client will develop
and maintain marketing programs, which will advertise and describe these
products. Client will design these Web sites in a manner, which
automatically transmits customer orders to Specialty Fulfillment Center,
using the instructions provided to Client via Specialty Fulfillment Center's
specifications.
Upon receipt of each valid Customer order, Specialty
Fulfillment Center will post the order on the Client's "Submitted Orders"
screen. Specialty Fulfillment Center will promptly (within 24 hours) ship
the ordered product(s) to the Customer.
4. Payments
Client agrees to pay Specialty Fulfillment Center as described
hereinafter.
The amount to be paid by Client will be determined as of the
1st business day of each month following each Accounting Period during the
Term of this Agreement. Specialty Fulfillment Center will invoice Client as
promptly after these dates as is practicable. The payment due to Specialty
Fulfillment Center is equal to the sum of all fees for the invoice, due upon
receipt. Failure to receive payment by the 15th of month stops
all shipping activity until payment received.
Any Client credits applied to payment must be approved by
Specialty Fulfillment Center. Unapproved credits taken by Client will
suspend all Clients activity at Specialty Fulfillment Center until
resolution.
5. Cancellation & Termination & Refund
The Client and Specialty Fulfillment Center may at any time
cancel this Agreement with notice. A 30-day written notice is required. Upon
cancellation by either party, this Agreement will terminate and Specialty
Fulfillment Center will ship orders until the Products are packed (orders
terminated). Storage fees, fulfillment fees, packaging fees and shipping
fees will apply until product is shipped back to the Client. Any and all
monies due for all fulfillment services rendered, including final shipment
fees, shipped prior to cancellation. All monies owing and due for final
shipments will be paid prior to final shipment. The Client will provide
shipment of all remaining Stock in Specialty Fulfillment Center's warehouse.
Final shipments are treated as a typical shipment, including
transaction fees, overpick charges, and any packaging needs. All fees must
be paid prior to final shipment.
Sections 1, 4, 6b, 7, 8, 9, 10, 11, 12, 13, 14, 15 and 16
shall survive termination of this Agreement.
Refunds
All refunds subject to approval and terms of SFC cancelation
policy. Refunds of any unused deposited funds will be returned 14 days after
final shipment f remaining inventory.
6. General Terms and Conditions.
A) Losses.
Client shall defend, indemnify and hold Specialty Fulfillment
Center harmless from all claims, expenses, and losses occurring for any
reason in connection with the shipment of Client's Product(s) to Customers
by Specialty Fulfillment Center, specifically including, without limitation,
the costs and expenses of warranty and/or service claims of Customers
arising out of express or implied representations of Client or by operation
of law, regulation, or trade custom.
B) Client Support.
Client shall at all times have the ability to respond promptly
to inquiries from Specialty Fulfillment Center, and shall endeavor to
resolve disputes with Clients amicably. In addition, Specialty Fulfillment
Center reserves the right to charge Client reasonable fees and recover its
expenses on account of excessive Client inquiries. Prior to imposing such
fees and attempting to recover its costs, Specialty Fulfillment Center shall
notify Client of the details and nature of the problems and attempt to find
mutually acceptable solutions.
7. Regulation Authorization
Client represents and warrants that it is legally authorized
and has obtained all necessary regulatory approvals and certificates to sell
any product it intends to offer. Client further represents that it will
conform to any and all laws, rules, regulations, requirements and/or other
standards that are established by the Federal Trade Commission, state and
local consumer protection agencies, and credit card governing agencies
regarding Client's Products and the sale of products over the Internet or in
situations where the card is not present.
8. Taxes
Each party agrees to report and pay its own taxes imposed on
its income by any jurisdiction, such as state and federal income taxes.
Should Specialty Fulfillment Center be required to pay any such taxes on the
income of Client, the amount of such taxes and all related interest, fines,
or penalties shall become immediately due and payable to Specialty
Fulfillment Center pursuant to Section 10.
Further, the parties agree that if additional taxes in the
nature of an excise, sales or use tax are imposed in connection with
Specialty Fulfillment Center's services on behalf of Client, the burden of
such taxes shall be the Client's responsibility. Specialty Fulfillment
Center shall have the right to collect and pay over taxes in the nature of
an excise, sales, or use tax on behalf of Client or on account of its own
sales of products if reasonably required to do so by a taxing authority of
competent jurisdiction and shall further have the right to recover from
Client under Section 10 of this Agreement the amount of any such taxes and
related penalties and interest which are paid by Specialty Fulfillment
Center with its own funds.
9. Limitations of Liability for Specialty Fulfillment
Center
Specialty Fulfillment Center assumes no liability for
disruptions or improper operation of its equipment or software for any
reason, including, but not limited to, vandalism, theft, phone service
outages, Internet disruptions, human error, unauthorized third party
interference, impersonation, extreme or severe weather conditions or any
other causes in the nature of "Acts of God" or force majeure. Unless there
is written agreement to the contrary, it is understood that our errors and
omission liability shall be liable only to the extent of re-mailing
reshipping a correction as soon as possible to rectify the mistake, and
damages due by the fulfillment house to the client shall be limited to the
value of the billable work performed. In no case is the fulfillment center
liable for loss of business, product loss, incidental or consequential
damages or costs in excess of billing for services. Specialty Fulfillment
Center shall not be responsible for consequential damages or punitive or
exemplary damages under any circumstances. In no case shall Client be
entitled to recover damages from Specialty Fulfillment Center, which exceed
the sum of the amounts of service fees retained by Specialty Fulfillment
Center under this Agreement during the six months prior to event giving rise
to the claim for damages.
10. Indemnification
Client is fully responsible for the advertising and promotion
of all of Client's Products. Client certifies and represents to Specialty
Fulfillment Center that it is the owner or that it has full right and
authority to use and disseminate all information, data, graphics, text,
video, music or other intellectual property which either forms a part of its
Web site, which is provided by Client to Customers, or which is used by
Client in its advertising and promotion and to sell and deliver products to
Customers.
Client agrees to defend, indemnify and hold harmless Specialty
Fulfillment Center, its employees, officers, agents, and directors from any
and all fines, penalties, losses, claims, expenses (including attorney's
fees), or other liabilities resulting from or in connection with this
Agreement. Specialty Fulfillment Center assumes no liability of the Client
for failure to follow this Service Agreement and any results caused by the
acts, omissions or negligence of the Client, sub-contractor or an agent of
Client or an employee of any one to them, including, but not limited to,
claims of third parties arising out of or resulting from or in connection
with the Client's Products, messages, programs, caller contracts,
promotions, advertising, infringement or any claim for libel or slander or
for violation of copyright, trademark or other intellectual property rights.
11. Default
In the event Client defaults in any provision or fails to
perform pursuant to this Agreement, Specialty Fulfillment Center shall be
entitled to damages, costs and attorney's fees from the Client. Client in
default 90 days, SFC can liquidate inventory and apply to outstanding
invoices.
12. Invalid or Non-enforceable Provisions
The invalidity or non-enforceability of any provision of this
Agreement, as so determined by a court of competent jurisdiction, shall not
affect the other provisions hereof, and in any such occasion this Agreement
shall be construed in all respects as if such invalid or non-enforceable
provision were omitted.
13. Choice of Law, Jurisdiction and Venue
This Agreement shall be construed and enforced in accordance
with the laws of the State of Idaho without regard to Idaho law concerning
conflicts of law. The state court having jurisdiction over Canyon County,
Idaho and the Small Claims Division of Canyon County Municipal Court shall
have exclusive jurisdiction over all actions between the parties arising out
of this agreement. All parties expressly consent to this personal
jurisdiction and venue in such courts for such actions.
14. Captions
The captions in this Agreement are for convenience only and
shall not be used in interpreting, construing, performing or enforcing this
Agreement.
15. Amendments and Modifications
Specialty Fulfillment Center may make amendments or
modifications to this Agreement from time to time. Whenever practical,
Specialty Fulfillment Center will give Client advance notice of the changes
to this Agreement. Such amendments or modifications shall take effect
immediately upon notice to the Client. Terms and conditions are posted on
all of SFC’s websites. Client will receive notice upon entering and
utilizing the websites.
16. Notices
All notices required or contemplated hereby shall be forwarded
by email to Specialty Fulfillment Center at #3 -17th Avenue South
Nampa, Idaho 83651 and to Client at the email address specified by the
Client upon signing up for Specialty Fulfillment Center's services, or such
other email address as either party may specify, by notice. Such notice
shall be effective on the date it is transmitted.
16. International Shipping
Specialty Fulfillment
Center ships internationally for many of our clients. Specialty Fulfillment
advises our clients the best possible shipping methods and solutions. Client
assumes all risk if they elect to not utilize the recommended Specialty
Fulfillment Center shipping method.
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